DECA Financial Consulting Complete Practice Exam

Question: 1 / 400

What trait is being demonstrated when employees treat customers with respect and without prejudice?

Empathy

Integrity

Consideration

The trait being demonstrated when employees treat customers with respect and without prejudice is consideration. Consideration involves being thoughtful about others' feelings and showing kindness and respect in interactions. This means recognizing the individuality of each customer and providing service that is fair and free from bias, which contributes to a positive experience for all customers. It emphasizes the importance of acknowledging diversity and treating everyone with dignity, which is essential in fostering a welcoming environment.

Empathy, while related, focuses more on the ability to understand and share the feelings of another rather than the direct behavior of treating someone with respect. Integrity refers to adherence to moral and ethical principles, which may influence behavior but does not specifically highlight the aspect of personal interaction with customers. Patience involves the ability to remain calm and not become easily frustrated, which is valuable in customer service but does not directly speak to treating customers with respect and without prejudice. Thus, consideration best encapsulates the behavior described in the question.

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Patience

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